Refund policy

Returns & Exchanges

At a glance

  • Return window: 14 days from delivery
  • Handling fee: Exchanges and store credit are always free. Refunds to your original payment method have a $10 handling fee.
  • Return label: Prepaid label provided once your return is approved
  • Refund options: Original payment method or store credit (e-gift card)
  • Final sale: Sale items, items marked Final Sale, and all accessories, jewelry, headbands and hats
  • Damaged, incorrect or missing: Report within 5 days of delivery — no fee

How to start a return or exchange

Start your return online at account.briannacannon.com. Sign in with the email address used on your order, open the order, choose Request return, and select the item(s) and reason. Once your return is approved, we'll email you a prepaid shipping label.

Items that are final sale won't be available to select. Checked out as a guest or need help? Email customerservice@briannacannon.com with your order number and the item(s) you'd like to return.

Returns

  • Returns must be requested within 14 days of delivery.
  • Refunds are issued to your original payment method, or as store credit by e-gift card — your choice. Let us know which you prefer in the notes when you request your return.
  • A $10 handling fee applies only to refunds to your original payment method. It covers the prepaid return label.
  • Gift recipients receive store credit by e-gift card for the purchase price of the item(s).
  • Items must be unworn, unwashed and have original tags attached. We reserve the right to refuse items that don't meet these conditions.
  • Once your return is delivered to our warehouse, please allow 5–10 business days for processing. You'll receive an email when your refund or credit has been issued.
  • Returning items from more than one order? Please use the correct label for each order. Combining orders in one package will delay your refund or credit.

Exchanges

  • Need a different size? Request a return and select the reason, and our team will reach out to get your new size shipped. Prefer store credit instead? Just let us know in your return notes. Exchanges and store credit are free.
  • Exchanges follow the same 14-day window and condition requirements as returns.

Final sale items

The following are final sale and are not eligible for return or exchange:

  • Sale items — any item shown with a reduced price or marked Final Sale. (Using a promo code at checkout does not make an item final sale.)
  • All accessories, jewelry, headbands and hats.
  • Warehouse sale and clearance purchases.
  • Gift cards and custom orders.

Damaged, incorrect or missing items

If an item arrives damaged, you received the wrong item, or something is missing from your package, email customerservice@briannacannon.com within 5 days of delivery with your order number and a photo if possible. We'll make it right at no cost to you — no handling fee applies. This includes final sale items.

Price adjustments

If an item is marked down within 24 hours of your purchase, we'll offer a one-time price adjustment. Price adjustments apply to markdowns only — not to promotions, promo codes or shipping charges.

Purchases from our retail partners

Brianna Cannon products bought from a boutique or other retailer must be returned to the store where they were purchased. We can only accept returns for orders placed at briannacannon.com.

International orders

International orders are final sale unless an item is defective or incorrect. Customers are responsible for return shipping, duties and fees.

Questions?

We're happy to help. Email customerservice@briannacannon.com.