Shipping Policy

Last updated: 9.19.25

We ship from Plano, Texas. “Business days” are Monday–Friday, excluding U.S. federal holidays. Transit times below are estimates provided by carriers and begin after your order has shipped.

1) Processing & Production Times

• In-stock items: Usually ship within 1–3 business days after your order is placed.

• Custom / Pre-Order / Made-to-Order: Typically 1–4 weeks (or as stated on the product page) before shipping.

• Peak periods (sales/holidays): Processing may extend to 3–5 business days.

• Express shipping speeds up transit only. It does not shorten production or processing time.

2) Shipping Methods & Estimated Transit Times (U.S.)

• USPS First Class — Free on orders $65+ (after discounts, before tax; U.S. addresses only)

  • Texas: ~1–3 days* after ship date

  • Neighboring/southern-central states: ~3–5 days*

  • Other U.S. states: ~5–7 days*

• FedEx Ground

  • Texas: ~1 business day*

  • Neighboring/southern-central states: ~2 business days*

  • Other U.S. states: ~3–5 business days*

• FedEx 2Day (Express): 2 business days* nationwide (no weekend delivery)

• FedEx Overnight (Express): 1 business day* nationwide (no weekend delivery)

* Timeframes exclude Sundays and most federal holidays and are not guaranteed by us.

PO Boxes / APO/FPO: Select USPS at checkout. FedEx cannot deliver to PO Boxes.

3) International Shipping

• We ship to many countries via USPS International and/or FedEx International (where available).

• Typical transit is 7–21+ business days depending on destination and customs.

• Duties/Taxes/Import Fees: Collected by the destination country and are the customer’s responsibility. We cannot mark orders as “gift” or undervalue merchandise.

• Customs inspections may cause delays outside our control.

4) Address Accuracy & Order Changes

• Please verify your shipping address at checkout. We’re not responsible for delivery issues due to incorrect or incomplete addresses.

• Changes/cancellations: Once an order enters processing or ships, we may be unable to modify or cancel it. Email customerservice@briannacannon.com right away and we’ll do our best.

5) Tracking, Delivery & Signature

• Tracking is emailed when your order ships.

• We may require signature confirmation for high-value orders or at our discretion for security.

• If a shipment is returned to sender (e.g., undeliverable/wrong address), we’ll contact you. Reship fees may apply.

6) Delays, Lost, or Damaged Packages

• Carrier delays (weather, peak volume, customs) can occur and are outside our control.

• Marked “Delivered” but not received:

  1. Check with household members and neighbors.

  2. Wait 24 hours (carriers sometimes scan early).

  3. Contact the carrier to open an inquiry, then email us with the case number.

• Damaged in transit / Lost in transit: Please email customerservice@briannacannon.com within 7 days of delivery scan (damage) or 10 days after the last tracking update (loss). Include your order number and photos of packaging/items for damage claims. We’ll assist with the carrier claim and next steps.

• We’re not liable for packages after a carrier confirms delivery to the address provided, but we’ll help you investigate and file claims.

7) Split Shipments & Backorders

• To get available items to you sooner, we may split shipments at no extra cost.

• Pre-order, custom, or backordered items ship once ready (see product page for ETA).

8) Shipping Costs & Free Shipping

• Shipping costs are shown at checkout and are nonrefundable once an order ships.

• Free USPS First Class on $65+ applies to qualifying U.S. orders after discounts and before tax. Certain oversized or heavy items may be excluded (if so, we’ll note it on the product page).

9) Holiday & Promotion Periods

• During major sales and holidays, please allow extra processing and transit time. Carriers may suspend on-time guarantees during peak season.

10) Questions

We’re here to help! Email customerservice@briannacannon.com with your order number and any details.

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